Products on our website are in direct stock; orders are therefore processed within 24 business hours. If the order is placed before 11 a.m., it is shipped the same day (except in case of unforeseen circumstances or exceptions).
Each new customer's first order is 100% satisfaction or refund in case of dissatisfaction, subject to compliance with these general terms and conditions of sale. This provision is strictly limited to the customer's first order and does not apply to wholesale offers.
Delivery lead times are 24 to 72 hours in mainland France (business hours).
The minimum order is €100 excluding tax after discounts; shipping is free above €250 excluding tax or for special delivery (Chrono10, pallet) in mainland France only. For any return request, please contact us in advance as stipulated in the GTC below.
To access our professional rates, simply submit a registration request on our website; if your professional profile is validated, usually within 24 business hours, you will then have access to all our prices.
DEFINITION OF THE PARTIES
Between the Company Camille Ambiance Nature,
22, allée de la Ficherelle - ZI de la croisette - 88800 VITTEL
with share capital of €400,000.00,
registered in the Trade and Companies Register of EPINAL,
under SIRET number 81764661500044,
represented by Vatrey Geoffrey
in his capacity as Manager,
duly authorized for the purposes hereof.
The company may be contacted by email via the contact form on the homepage.
Hereinafter the "Seller" or the "Company".
On the one hand,
And the natural or legal person purchasing products or services from the company,
Hereinafter the "Buyer" or "Customer".
On the other hand,
PREAMBLE
The Seller publishes fashion and wellness products and services sold via its website (https://camille-ambiance-nature.fr). The list and description of goods and services offered by the Company can be viewed on the aforementioned site and its sales pages.
Article 1 – Content and scope
Any product order implies the customer's unreserved acceptance and full adherence to these general terms and conditions of sale, which take precedence over any other customer document, including any general terms and conditions of purchase, unless the supplier expressly agrees otherwise.
These general terms and conditions of sale apply to all sales of the supplier's products, unless a specific written agreement is made between the parties prior to the order. Consequently, placing an order by a customer entails the customer's unreserved adherence to these general terms and conditions of sale, unless special conditions are granted in writing by the supplier to the customer.
Any document other than these general terms and conditions of sale, including catalogues, brochures, advertisements and notices, is for information and guidance only and is not contractually binding.
These general terms and conditions of sale are communicated to any customer who requests them, to enable them to place orders with the supplier, and to any distributor prior to the conclusion of a single agreement referred to in Article L. 441-7 of the French Commercial Code, within the legal time limits.
The supplier reserves the right to derogate from certain clauses hereof, depending on negotiations with the buyer, by establishing special conditions of sale. The supplier may also establish category-specific general terms and conditions of sale, derogating from these general terms and conditions of sale, depending on the type of customer, according to objective criteria. Operators meeting these criteria will then have these category general terms and conditions of sale applied to them.
Article 2 – Intellectual property
All technical documents, products and photographs provided to our customers remain the exclusive property of Camille Ambiance Nature, SARL with capital of €400,000, whose registered office is at 22, allée de la Ficherelle - ZI de la croisette - 88800 VITTEL – FRANCE, RCS EPINAL 817 646 615, VAT number: FR74 817 646 615, phone 03.29.08.53.47, email: contact@ca-nature.com, sole holder of intellectual property rights in these documents, and must be returned on request. Our customers undertake not to use these documents in any way that could infringe the supplier's industrial or intellectual property rights and undertake not to disclose them to any third party.
Article 3 – Orders
3.1 Definition. No sale is final until the supplier has expressly accepted the customer's order in writing. By "order" is meant any order for our products listed in our price lists and accepted by the supplier. The order must be confirmed in writing by means of an order form duly signed by the customer. Upon receipt, it is irrevocable.
3.2 Modification. Orders sent to the supplier are irrevocable for the customer unless the supplier agrees in writing. Any request to modify the composition or volume of an order placed by a customer may only be taken into account by the supplier if the request is made in writing, in any form (fax, email, etc.) and has reached the supplier no later than 8 days after the supplier received the initial order. If the customer modifies the order, the supplier shall be released from the agreed delivery lead times.
3.3 All orders placed by a professional may not be less than one hundred euros (€100) excluding tax and excluding shipping.
In the event of product returns, a handling fee of twenty-five euros (€25.00) excluding tax will be charged to the customer if the final invoice after issue of the credit note for returned items is less than one hundred euros (€100) excluding tax.
Article 4 – Delivery
4.1 Lead time. The order gives rise to a delivery lead time set out on our order form. The lead time runs from receipt of the order form. This delivery lead time is given for information only and is indicative; it depends in particular on carrier availability, shipping and traffic conditions, and order of receipt of orders. The supplier endeavours to meet the delivery lead time indicated when the order is accepted, according to standard logistics lead times in the industry, and to execute orders, except in cases of force majeure or circumstances beyond its control, such as strikes, frost, thaw, fire, storm, flood, epidemic, supply difficulties, without this list being exhaustive. Delivery delays may not give rise to any penalty or compensation, nor justify cancellation of the order; any clause to the contrary in the customer's general terms and conditions of purchase shall be unenforceable against the supplier. Any delay in relation to the initially planned indicative delivery lead time may not justify termination of the order placed by the customer and recorded by the supplier.
4.2 Supply shortage. In the event of a supply shortage, due for example (without this list being exhaustive) to the cessation of extraction in the mines from which our products come, the supplier undertakes to inform the customer within 30 days of the information received from its suppliers. The customer may request cancellation of the order or substitution with similar products where possible, to be agreed between the parties.
4.3 Transfer of ownership and risk. Ownership shall not pass until the buyer has paid the price in full, regardless of the delivery date. Transfer of risk of loss and damage to the supplier's products shall occur upon delivery and receipt of the products by the buyer.
4.4 Transport. In the event of damage to delivered goods or shortfalls, it is the customer's responsibility to make all necessary reservations with the carrier and to inform the supplier of any shortfall or damage. Any products not made the subject of a reservation by registered letter with acknowledgement of receipt within ten (10) days of receipt from the carrier, in accordance with Article L 133-3 of the French Commercial Code, a copy of which shall be sent simultaneously to the supplier, shall be deemed accepted by the customer without reservation.
4.5 Receipt. Without prejudice to the steps to be taken by the customer with the carrier as described above, in the event of apparent defects or shortfalls, any claim of any kind relating to the delivered products shall only be accepted by the supplier if made in writing, by registered letter with acknowledgement of receipt, within the ten (10) day period referred to above.
It is the buyer's responsibility to provide all evidence as to the reality of the defects or shortfalls found.
No return of goods may be made by the customer without the supplier's prior express written agreement, obtained in particular by fax or email.
Return costs shall only be borne by the supplier where an apparent defect or shortfall is actually found by the supplier or its representative.
Only the carrier chosen by the supplier is authorized to return the products concerned.
Where, after inspection, an apparent defect or shortfall is actually found by the supplier or its representative, the customer may only claim commercial compensation, under the conditions provided for in these general terms and conditions of sale to make up for shortfalls at the customer's expense, without the customer being able to claim any compensation or resolution of the order.
Acceptance of the products ordered by the customer without reservation covers any apparent defect and/or shortfall.
Any reservation must be confirmed under the conditions set out above.
A claim made by the purchaser under the conditions and in the manner described in this article does not suspend the customer's payment for the goods concerned.
The supplier's liability may in no case be invoked for events during transport, destruction, damage, loss or theft, even if it chose the carrier.
Any financial compensation possibly granted in this respect shall be in accordance with the provisions of Article 12 bis of these general terms and conditions of sale.
4.6 Suspension of deliveries. In the event of failure to pay an invoice in full when due, after a formal notice has remained without effect for 48 hours, the supplier reserves the right to suspend any current and/or future deliveries.
4.7 Delivery subject to cash payment. All orders that the supplier agrees to execute are accepted in view of the fact that the customer provides sufficient financial guarantees and will actually pay the amounts due when due, in accordance with the law. Therefore, if the supplier has serious or particular reasons to fear payment difficulties on the part of the customer at the time of the order or thereafter, or if the customer no longer provides the same guarantees as at the time the order was accepted, the supplier may make acceptance of the order or continuation of its execution subject to cash payment or the provision of a guarantee by the customer in favour of the supplier. The supplier may also, before accepting any order or during its execution, require the customer to provide its accounting documents, including profit and loss accounts, even forecast, so that it can assess its solvency. In the event of the customer refusing cash payment without offering any sufficient guarantee, the supplier may refuse to honour the order(s) placed and to deliver the goods concerned, without the customer being able to argue an unjustified refusal to sell or claim any compensation.
Article 5 – Refusal of order
Where a customer places an order with the supplier without having paid for the previous order(s), the supplier may refuse to honour the order and deliver the goods concerned without the customer being able to claim any compensation whatsoever, for any reason.
Article 6 – Rates – Price – Scale – Payment terms
6.1 Rates. The rates in force may be revised at any time, after prior notice to our customers. Any rate change shall automatically apply on the date indicated on the new rate.
6.2 Price. Prices are fixed by the rate in force on the date the order is placed. They are always excluding tax, packaged products, ex-warehouse, excluding transport. Our prices are established carriage unpaid, unless prior express agreement with the customer. The fact that shipment is carriage unpaid in no way changes the above rules or the effects attached to the date on which the goods are made available at our premises. Prices are calculated net and payable according to the terms below.
Unless otherwise agreed, delivery delays shall not result in cancellation or modification of the contract. They may not give rise to damages. Penalty clauses on our customers' commercial documents are unenforceable against the supplier. The execution lead times set out in an order are only accepted by the supplier and only binding on it subject to the following conditions: compliance by the customer with payment terms, timely supply of technical specifications, absence of force majeure, social, political, economic or technical events hindering our supplies.
6.3 Payment terms. See Article 8.2 of the GTC
Article 7 – Loyalty programme and commercial discounts
7.1 – General principle. Camille Ambiance Nature operates a loyalty programme for professional customers with a validated account and up to date with their payment obligations. The programme is based on: a loyalty points system, evolving statuses, automatic discounts, convertible vouchers. The supplier reserves the right to modify, suspend or discontinue the programme at any time, without compensation.
7.2 – Loyalty points system. Points allocation: €1 excluding tax spent = 1 loyalty point (excluding delivery). Points are: calculated on validated and paid orders, allocated automatically, valid for 12 months on a rolling basis from acquisition. In the event of cancellation, return or issue of a credit note, the corresponding points will be deducted. Expired points are definitively lost with no possibility of recovery.
Conversion of points into vouchers: Points may be converted into vouchers valid for 12 months from issue. Scale: 500 pts = €5; 1,000 pts = €17.50; 2,500 pts = €50; 5,000 pts = €110; 10,000 pts = €250; 20,000 pts = €600. Vouchers: are strictly personal, are not transferable, are not refundable, may be used on the website or in store, may be used in a single transaction, do not give rise to any change.
7.3 – Loyalty status. Cumulative purchases over the reference period (12 rolling months) allow different statuses to be reached. When the threshold is exceeded, the status is automatically updated. Copper from €500 (2%); Bronze from €1,000 (5%); Silver from €4,000 (10%); Gold from €10,000 (15%); Platinum from €20,000 (20%); Diamond from €40,000 (25% + wholesale rate access). The status is retained as long as the threshold is met over the rolling period. If the volume of purchases decreases, the status may be automatically adjusted.
7.4 – Discounts by order amount: €500 excl. tax → 5%; €1,000 → 10%; €4,000 → 15%; €7,000 → 20%; €14,000 → 25%; €22,000 → 30%.
7.5 – Quantity discounts. Certain references may benefit from specific discounts depending on the quantity ordered. These discounts are applied automatically when the conditions are met.
7.6 – Non-cumulation rule. Discounts, statuses, promotions, sales and vouchers are never cumulative. The system automatically applies the most advantageous discount for the customer.
7.7 – Transparency and monitoring. The customer can view in their personal area: their points balance, the history of movements (credits, debits, expirations), their loyalty status, available vouchers. For any questions, customer service remains available.
Sale dates are set nationally. Consequently, no rebate request will be accepted for an order placed before or after the sale periods, even if the product is subsequently on sale. Similarly, for the Black Friday period, no rebate may be applied to an order placed before or after this period if the product is then on promotion.
Article 8 – Payment
8.1 Cash payment on ORDER. The price is payable in cash, in full, on ORDER. Only the effective collection of drafts or LCR shall be considered as full payment within the meaning of these general terms and conditions of sale.
8.2 With prior agreement from Camille Ambiance Nature, the price is payable within 30 days (for a minimum order of €200 excluding tax) from delivery as follows: 50% cash, 50% at 30 days, or within 60 days (for a minimum order of €300 excluding tax) from delivery as follows: 34% cash, 33% at 30 days, 33% at 60 days. This period, which shall be counted from the invoice date, shall be stated on the invoice sent to the buyer for customers based in mainland France. Payment in instalments is not available for customers outside France. This measure may only apply from the second order and provided that no other instalment is pending.
8.3 Non-payment. Any amount including VAT not paid when due shall result in the customer paying penalties set at three times the legal interest rate. These penalties are due by operation of law and shall be automatically debited from the customer's account. The supplier reserves the right to refer the matter to the competent court to put an end to this breach, subject to a daily penalty per day of delay. Finally, the supplier also reserves the right to suspend or cancel delivery of orders in progress.
8.4 Collection costs. In the event of late payment, the buyer shall owe a flat-rate indemnity for collection costs of €40 as of right and without prior notice. The supplier may request additional compensation from the buyer if the collection costs actually incurred exceed this amount, upon presentation of supporting documents.
Article 9 – Retention of title
Transfer of ownership of the products is suspended until the customer has paid the price in full, principal and accessories, even where a payment period has been granted. Any clause to the contrary, in particular in the general terms and conditions of purchase, shall be deemed not written, in accordance with Article L.624-16 of the French Commercial Code. By express agreement, the supplier may enforce the rights it holds under this retention of title clause for any of its claims, over all its products in the customer's possession, the latter being conventionally presumed to be unpaid, and the supplier may take them back or claim them as compensation for all its unpaid invoices, without prejudice to its right to resolve current sales. The buyer is authorized, in the normal course of operation of its business, to resell the delivered goods, but may not pledge them or transfer ownership by way of guarantee. The supplier may also require, in the event of non-payment of an invoice when due, resolution of the sale after sending a simple formal notice. Similarly, the supplier may unilaterally, after sending a formal notice, draw up or have drawn up an inventory of its products in the customer's possession; the customer hereby undertakes to allow free access to its warehouses, stores or other premises for this purpose, so that the products can always be identified. In the event of opening of judicial reorganisation or liquidation proceedings, orders in progress shall be automatically cancelled and the supplier shall be entitled to claim the goods in stock. This clause does not prevent the risk in the goods from passing to the buyer upon delivery. From delivery, the buyer is constituted depositary and keeper of the said goods. In the event of non-payment, and unless the supplier prefers to request full performance of the sale, the supplier reserves the right to terminate the sale after formal notice and to claim the delivered goods, return costs remaining at the buyer's expense and payments made being retained by the supplier as a penalty clause.
Article 10 – Warranty for apparent and hidden defects
Apart from legal provisions, the contractual warranty for hidden defects is limited to 30 days from the delivery date. This warranty covers non-conformity of the products to the order and any hidden defect arising from a defect in material, design or manufacture affecting the delivered products and making them unfit for use. In such cases, the supplier shall, where applicable, provide commercial compensation in accordance with the provisions of these general terms and conditions of sale. Products must be checked by the customer upon delivery, and any claim, reservation or dispute relating to shortfalls and apparent defects must be made under the conditions set out in the articles above. In the event of a duly established apparent defect, the supplier shall, after verification of the alleged defect, provide compensation in accordance with these general terms and conditions of sale. The customer must provide all evidence as to the reality of the defects found; the supplier reserves the right to carry out, directly or indirectly, any finding and verification by any means of its choice.
Notification of defects existing at the time of delivery and revealed after receipt of the products must be made by the customer in writing within 10 (ten) days of the date on which the non-conformity was discovered. No notification shall be taken into account if it is made more than 10 (TEN) clear days from delivery of the products. No action for non-conformity may be brought by the customer more than 10 (ten) days after delivery of the products. It is expressly agreed by the customer's acceptance of these general terms and conditions of sale that after this period the customer may not invoke non-conformity of the products or raise it by way of reconvention in defence in the context of a debt collection action brought by the supplier. If these conditions are not complied with, the supplier's liability to the customer in respect of a hidden defect may not be invoked. Defects and damage to delivered products resulting from abnormal storage and preservation conditions at the customer's premises, in particular in the event of an accident of any kind, may not give rise to the warranty owed by the supplier. Under the warranty for hidden defects, the supplier shall, where applicable, provide commercial compensation without the customer being able to claim damages for any reason whatsoever.
The supplier guarantees its products against hidden defects in accordance with the law, practice and case law, under the following conditions: – the warranty only applies to products that have lawfully become the property of the buyer; – it is excluded where our products have been used under conditions of use or performance not intended. The supplier's warranty only concerns hidden defects. As our customers are professionals, hidden defects mean a defect in the manufacture of the product making it unfit for use and not capable of being detected by the buyer before acquisition. A design defect is not a hidden defect and our customers are deemed to have received all information relating to our products. The warranty is limited to refund in the form of a credit note to be used on the website for defective products. The warranty is limited to 30 days. Items are deemed to be used by customers under normal conditions of use.
For any claim: sav@ca-nature.com
Except for the customer's first order, any financial compensation granted under the warranty shall be in the form of a credit note, in accordance with the provisions of Article 12 bis of these general terms and conditions of sale.
Article 11 – Force majeure
Events independent of the will of the parties which they could not reasonably have been required to foresee and could not reasonably avoid or overcome shall be considered as force majeure or fortuitous events, insofar as their occurrence makes performance of the obligations totally impossible. The following in particular shall be treated as force majeure or fortuitous events releasing the supplier from its obligation to deliver within the initially agreed lead times: exhaustion of deposits or impossibility or supply shortage of natural resources, strikes, fires, floods, war, epidemics, thaw barriers, road blockages, EDF GDF supply disruption or supply disruption for a cause not attributable to the supplier, as well as any other cause of supply shortage not attributable to the supplier. In such circumstances, the supplier shall inform the customer in writing, in particular by fax or email, within 24 hours of the date of occurrence of the events, the contract between the supplier and the customer being then automatically suspended without compensation from the date of occurrence of the event. If the event were to last more than 30 days from the date of its occurrence, the sales contract concluded by the supplier and its customer may be terminated by the more diligent party, without either party being able to claim damages. Such termination shall take effect on the date of first presentation of the registered letter with acknowledgement of receipt terminating the said sales contract.
Article 12 – Withdrawal period
As the buyer is a professional purchasing in the course of and for the needs of its business, the right of withdrawal provided for in the Consumer Code does not apply. However, if the professional buyer wishes to make a return, it must contact the supplier and agree with the supplier whether the return is accepted. Only after agreement with the supplier, if a return is made, the products must be sent by tracked mail (or parcel depending on the products) to the company's address, in their original packaging and labelling. Products sold in lots must also be returned in complete lots, otherwise no refund will be made. Return costs shall be borne by the buyer. The buyer has 7 days from receipt of the goods to request return of the products. After this 7-day period and up to 30 days after receipt of the goods, a deduction shall be applied to refunds as follows: from 7 to 23 days: 12%; from 24 to 30 days: 20%. After the 30-day period, no returns will be accepted. Except for the customer's first order, the terms and conditions for returns, refunds and financial compensation are governed exclusively by the provisions of Article 12 bis of these general terms and conditions of sale.
Article 12 bis – Terms for returns, refunds and credit notes
12 bis.1 – Scope. This article applies to all orders placed by the customer from the second order onwards. The provisions relating to the first order are governed exclusively by the provisions set out in the introduction to these general terms and conditions of sale.
12 bis.2 – General principle. No product exchange is possible, for any reason. Any return accepted by the supplier shall result in the issue of a credit note to be used on the supplier's website, without the customer being able to require a cash refund.
12 bis.3 – Return for personal convenience. In the event of return of a product on the customer's initiative, in particular when the product is not to the customer's liking or in the event of an order error attributable to the customer, the refund shall be made exclusively in the form of a credit note to be used on the supplier's website.
12 bis.4 – Non-conforming, broken or defective product. In the event of return of a product recognised as non-conforming, broken or defective, the supplier shall issue a credit note to be used on the supplier's website, without any product exchange being required.
12 bis.5 – Credit note conditions. The credit note: is strictly personal and non-transferable; is non-refundable, even in part; may only be used on the supplier's website; is valid for 12 (twelve) months from its date of issue. After this period, the credit note shall be definitively lost with no possibility of claiming any compensation.
Article 13 – Jurisdiction
The supplier elects domicile at 22, allée de la Ficherelle - ZI de la croisette - 88800 VITTEL. Any dispute concerning the conclusion, application, interpretation, performance or termination of these general terms and conditions of sale, and the sales contracts concluded by the supplier, or payment of the price, shall be brought before the Commercial Court of Épinal, the Court of Appeal of Nancy, wherever the place of order, delivery or payment and whatever the method of payment, and even in the event of warranty claim or multiple defendants. Bills of exchange do not constitute novation or derogation from this jurisdiction clause. The attribution of jurisdiction is general and applies whether it is a main claim, incidental claim, action on the merits or urgent application. In addition, in the event of legal action or any other debt collection action by the supplier, the costs of summons, legal costs, lawyers' and bailiffs' fees and all ancillary costs shall be borne by the defaulting customer, as well as costs related to or resulting from the customer's failure to comply with the payment or delivery terms of the order in question.
Article 14 – Waiver
The fact that the supplier does not invoke any of the clauses hereof at a given time may not be construed as a waiver of the right to invoke these same clauses subsequently.
Article 15 – Applicable law
Any question relating to these general terms and conditions of sale and to the sales they govern which is not covered by these contractual provisions shall be governed by French law to the exclusion of any other law, and supplementarily by the Vienna Convention on the International Sale of Goods.
Article 16 – Acceptance by the buyer
These general terms and conditions of sale together with the price lists and scales for discounts, rebates and allowances attached are expressly agreed and accepted by the buyer, who declares and acknowledges that they have full knowledge thereof and accordingly waive the right to rely on any contradictory document and in particular on their general terms and conditions of purchase.
Article 17 – Professional customers
Sale of products by the supplier is reserved for professional customers in certain sectors of activity listed below, namely: Wholesale trade – Retail trade – Energy therapists – Fashion jewellery – Jewellery – Beauty salon – Sale at fairs, shows and markets – Distance selling – Home selling – Hairdressing salon – Tobacco shop – Or any other activity at our discretion.
The customer must provide the supplier with a K-bis extract or any other document attesting to registration in the trade and companies register dating from less than 3 months, together with their APE code.
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